Intercom
AI-powered chatbot tool
Intercom is an AI-powered chatbot tool that helps you automate customer support inquiries with a free tier to get started.
Best for: Businesses automating customer support and engagement
Last verified: 2026-02-17
Overview
Intercom is a chatbot tool designed for professionals and teams looking to leverage AI for better results. Key capabilities include intercom offers sentiment analysis and intent detection, custom knowledge base integration in intercom, and analytics and conversation insights. Available on Web, Intercom integrates into your existing workflow. A free plan is available so you can try Intercom before committing to a paid subscription. Whether you need to automate customer support inquiries or enhance your chatbot workflow, Intercom provides the tools to get the job done efficiently.
Key features
- Intercom offers sentiment analysis and intent detection
- Custom knowledge base integration in Intercom
- Analytics and conversation insights
- Integration with CRM and helpdesk tools
- Multi-channel deployment (web, mobile, messaging)
- Conversational AI with natural language understanding
- Free tier available to get started with Intercom
Intercom pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | - | Free tier available |
Prices last verified on 2026-02-17. Visit the official site for current pricing.
What you can do with Intercom
- ✓Automate customer support inquiries
- ✓Qualify leads and capture contact information
- ✓Provide 24/7 instant responses to FAQs
- ✓Use Intercom to onboard new users with guided conversations
- ✓Get started free and upgrade as your needs grow
Pros and cons
Pros
- Intercom handles multiple conversations simultaneously
- Improves response times and customer satisfaction
- Provides 24/7 customer support without staffing costs
- Intercom offers a free plan to get started
Cons
- Requires initial setup and training with domain data
- May struggle with complex or nuanced queries
- Intercom is currently limited to web platform only
Best Intercom alternatives
Frequently asked questions
What is Intercom?
Intercom is intercom is an AI-powered chatbot tool that helps you automate customer support inquiries with a free tier to get started. It falls under the Chatbot category of AI tools.
Is Intercom free to use?
Yes, Intercom offers a free plan with limited features. Paid plans unlock additional capabilities and higher usage limits.
How much does Intercom cost?
Intercom offers the following plans: Free: $0. Prices may change, so visit the official website for the most current pricing.
What are the best Intercom alternatives?
There are several alternatives to Intercom in the Chatbot space. Check our Intercom alternatives page for a detailed comparison of similar tools with features, pricing, and user reviews.
What is Intercom best for?
Intercom is best for businesses automating customer support and engagement. It excels in the Chatbot category.
Sources & Verification
Last verified: 2026-02-17
- Official website(accessed 2026-02-17)
Data collected from official sources. Verify on the tool's website for the latest information.
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Ready to try Intercom?
Visit the official website to get started.
Visit IntercomLast updated: 2026-02-17. Affiliate disclosure