Help Scout

Help Scout's shared inbox, help center, and live chat software gives your tea...

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Best for: Teams and professionals looking to leverage AI for better results

Last verified: 2026-02-17

Visit Help ScoutSee alternatives Pricing

Freemiumchatbot productivity

Overview

Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love. Your always-on AI assistant resolves 70% of routine requests on average. Hands-on conversations go to the right teammate in your shared Inbox.

Key features

Insights & Analytics
Apps & Integrations
Product updatesThe latest Help Scout improvements, features, and updates.
Help Scout BlogTips and actionable content
Guides & ToolsResources to help you grow
Live ClassesFree training and demos
Customer StoriesResults in action
The SupportiveSeason 2 Episode 05:Young Henrys

Help Scout pricing

Freemium

Help Scout offers freemium pricing. Visit the official website for the most up-to-date pricing details.

View pricingPricing verified Feb 2026

What you can do with Help Scout

✓Automate routine tasks
✓Improve workflow efficiency
✓Generate content and insights
✓Get started free and upgrade as your needs grow

Pros and cons

Pros

Help Scout saves time on routine tasks
Easy to get started with
Help Scout offers a free plan to get started

Cons

May require a paid plan for full features
AI outputs may need human review
Help Scout is currently limited to web platform only

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Frequently asked questions

What is Help Scout?

Help Scout is help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. It falls under the chatbot and productivity categories of AI tools.

Is Help Scout free to use?

Yes, Help Scout offers a free plan with limited features. Paid plans unlock additional capabilities and higher usage limits.

How much does Help Scout cost?

Help Scout offers the following plans: Free: $0, Standard: $25 (monthly), Standard: $45 (monthly), Pro: $75 (monthly). Prices may change, so visit the official website for the most current pricing.

What are the best Help Scout alternatives?

There are several alternatives to Help Scout in the chatbot space. Check our Help Scout alternatives page for a detailed comparison of similar tools with features, pricing, and user reviews.